Ski Beat

Responsibilities

• Verify guests are happy with all Ski Beat services provided.
• Sell ski packs to maximise company in resort profit.
• Accurate accounting of sales and safe keeping of all monies collected for services provided with timely payments to suppliers and banking of surplus funds.
• Comply with all procedures & standards as set out in the staff manuals.
• Assist Resort Manager in co-ordinating resort operations and maintaining standards.

Key Specific Duties

• Pre-season: assist with training and resort set up. Check chalet and resort descriptions and report inaccuracies. Up-date Information Folders, Ski Pack Sheets and Welcome Packs.
• Visit all guests weekly and complete online reporting.
• ·Ensure all guests’ issues are dealt with promptly and fully to provide the highest level of customer service.
• Sales of ski pack (liftpass, ski hire & ski school) to Ski Beat, Topflight and Directski.com guests and efficiently organise lift pass delivery and ski school bookings.
• Act as a translator and deal with emergencies.
• Look after injured guests helping them deal with their insurance company and ensuring they have everything they need.
• Liaison with local suppliers. For example: Ski pack, service and maintenance suppliers.
• Liaise with line manager and head office. Up-date head office with any changes in resort.
• Helping with ongoing resort needs, including snow clearing, covering driver in certain resorts, help in chalets.
• Participating in resort close down including completing end of season reporting.

Please note that this overview is purely intended to give you an idea of what your work involves and is not intended to be a precise breakdown of your duties.

About You

We are looking for enthusiastic individuals with the following skills:

• A friendly and helpful manner.
• Ability to manage your time effectively.
• Excellent communication skills.
• Patience and a sense of humour.
• An aptitude for problem solving.
• An ability to work on own initiative and as part of a team.
• The capacity to work well under pressure.
• A neat and well-groomed appearance at all times.
• Willingness to put guests' needs first.
• An eye for detail.
• First rate timekeeping.
• Energetic and flexible with a hands-on approach.
• Good level of spoken French preferred.
• Numeracy and IT Literacy skills.
• Your own laptop.
• Over 23 years old (for vehicle insurance purposes).

Experience:

• Winter seasonal work experience is essential
• Managing a team.
• Previous and relevant Customer Service experience.
• Position of responsibility to have been held for a minimum of 6 months.

Preferable:

• Drivers licence (essential in some resorts).
• Ski or snowboarding experience
• Catering experience.

What We Offer

• Competitive base salary plus holiday pay (paid in Euros into a French bank account).

• Help with finding accomodation in or close to your resort if needed.
• High quality uniform
• Mutuelle health insurance cover. 
• Two weeks pre-season training plus exceptional ongoing support from our Resort Managers and our local French team.
• The freedom to apply your skills and experience with a high level of autonomy.
• Opportunity to grow your career within Ski Beat and the Topflight Travel Group in France, UK, Italy and Ireland.