Topflight Resort Manager

France | Contract



  • Complete set up of your resort at beginning of season - liaising with suppliers to do so. Set standards for the season ahead.
  • Meet & greet our clients on arrival and ensure smooth running of transfers to and from resort.
  • Ensure our guests are provided with the best level of customer service and dealing with all our customer queries and issues in an efficient and effective manner back to root cause.
  • Organise and deliver an informative welcome speech, ensuring that all sales are maximized to achieve and wherever possible exceed targets set.
  • Participate in a varied and profitable après ski programme.
  • Represent the company in meetings/activities with suppliers, partners and the media.
  • Completion and accuracy in all administration tasks.

Please note that this overview is purely intended to give you an idea of what your work involves and is not intended to be a precise breakdown of your duties.

About You

  • We are looking for enthusiastic individuals with the following skills:Energetic and flexible with a hands on approach.
  • Independent with the ability to work under pressure and on own initiative.
  • Passionate skiers and snowboarders.
  • Confidant and customer focused with a drive to continuously improve service & practices.
  • Sales oriented with ability to work towards targets.
  • Highly organised with and strong IT skills.
  • Ability to manage your time effectively.
  • Excellent communication skills.
  • Patience and a sense of humour.
  • An aptitude for problem solving.
  • An ability to work on own initiative and as part of a team.
  • The capacity to work well under pressure.
  • Your own laptop.
  • Over 23 years old (for vehicle insurance purposes).
  • An EU passport and a permanent UK National Insurance Number or Irish PPS number. 


  • Winter seasonal work experience is essential.
  • Previous and relevant Customer Service experience.
  • Position of responsibility to have been held for a minimum of 6 months.


  • Drivers licence (essential in some resorts).
  • Ski or snowboarding experience.

What We Offer:

  • Industry leading wages, commission & bonus scheme
  • Lift pass & ski equipment
  • Flights & transfers to resort
  • Accommodation
  • Winter sports insurance
  • Full designer uniform